Store Policies


Returns Policy

 Need to return an item? Please take a moment to read our Conditions for Return.

  1. Within 30 days of delivery of a shipment, you may return any item you have purchased from the PHE Canada Store, for any reason, for a full refund of goods purchased. We do not refund shipping charges.
  2. Goods must be returned in sellable condition to: 
                  PHE Canada Store 
                  301-2197 Riverside Drive 
                  Ottawa, Ontario, K1H 7X3
  3. All items returned must be in original condition. We cannot accept for exchange/refund:
                  - Any items returned more than 30 days after delivery.
                  - Any item that has been damaged.
  4. Please do not send us items that do not meet the conditions listed above. We do not issue refunds for non-qualifying items and cannot return the items to you.


Shipping Policy

All resources will be shipped via courier and will arrive in a timely manner (usually 2 – 4 weeks) upon receipt of the order.

If an item is not available or is on back order, you will be contacted via email, or your packing slip will reflect the back ordered items.

International orders are welcomed, but must be processed manually. Please email or call 1-613-523-1348 ext. 233.